💎 Materials, Quality & Craftsmanship
Q1: Do your lab(nature)-diamond watches pass the diamond tester?
A: Yes, 100% guaranteed. All our premium nature and Lab-Grown Diamonds pass thermal and handheld diamond testers with flying colors. We select only the highest grade stones (VVS1–VVS clarity, D-F colorless) to ensure blinding rainbow fire, razor-sharp facets, and maximum scintillation under any lighting,and together with igi and gia Certificate paper!
Q2: What movements and metals do you use?
A: We never compromise on mechanical heart and build quality:
- Movements: We equip our timepieces with precision Swiss-grade movements (calibers matching 1:1 genuine layouts) and dependable high-beat automatic movements, fine-tuned for smooth sweeps and lifetime longevity.
- Metals: Crafted strictly with solid 904L/316L stainless steel, titanium, or heavy multi-layer 18K gold electroplating/PVD that resists fading, tarnishing, and corrosion. Solid gold customization is also available upon inquiry.
Q3: Are your watches waterproof?
A: Yes. Every timepiece is assembled with Swiss-grade silicone gaskets and undergoes strict atmospheric pressure and vacuum waterproof testing (up to 30M–50M water resistance) before leaving our workshop. They are completely safe for daily washing, rain, and light swimming.
🔍 Ordering & Pre-Shipment QC (Quality Control)
Q4: Can I inspect my watch before it is shipped?
A: Absolutely. We believe complete transparency builds total trust. Once your watch is assembled and polished, our master watchmakers provide you with:
- High-definition 360° studio macro photos & 4K videos showing full details.
- Timegrapher accuracy test video (showing beat rate, daily deviation, and amplitude).
- Diamond tester test clip (for all iced-out watches).
We will ONLY ship the package after you have personally reviewed and approved every single detail.
Q5: Can I request bespoke customization (Custom iced-out, dial design, engraving)?
A: Yes! Backed by over 21 years of fine jewelry manufacturing, we are true bespoke masters. From full baguette diamond bezels and custom stone settings to personalized engraved case backs and custom dials, our master jewelers can bring any concept to life. Contact our concierge via WhatsApp to discuss your custom project.
✈️ Shipping, Customs & Guarantees
Q6: What if my package gets seized by customs? Is delivery guaranteed?
A: We offer a 100% Risk-Free Delivery Guarantee. We ship globally using discrete, professional channels with optimal customs clearance routes (DHL, FedEx, UPS, and dedicated express lines). In the rare and unlikely event that a package is held or lost during transit, we will re-ship a brand-new replacement free of charge immediately. You bear zero financial risk.
Q7: How long does delivery take, and can I track my package?
A:
- Quality Check & Preparation: 2–4 business days (customized builds may take slightly longer).
- Express Delivery: 5–9 business days worldwide.
- Once dispatched, you will receive a tracking code to follow your package step-by-step from our workshop to your doorstep.
💳 Payments & Privacy
Q8: What payment methods do you accept?
A: To ensure convenience and mutual security, we accept:
- Bank Wire Transfer (T/T, Wise)
- Cryptocurrency (USDT / USDC / BTC) — Enjoy an exclusive discount on all Crypto payments!
Q9: Is my privacy and personal information protected?
A: Completely. All customer data is heavily encrypted. Packages are shipped in discreet, secure, unbranded protective packaging with no sensitive labels on the outside box, ensuring 100% privacy and confidentiality.
🛡️ Warranty & After-Sales Support
Q10: Do you offer a warranty on your timepieces?
A: Yes. Every watch comes with a 2-Year Comprehensive International Movement Warranty. If you experience any mechanical defects, our customer service team will assist you with repairs, movement parts replacement, or technical maintenance.
Q11: What if a stone becomes loose or falls out?
A: Our stones are hand-set by master setters using traditional prong/micro-pavé techniques, making stone loss extremely rare. However, if a stone ever falls out due to manufacturing defect within the warranty period, we will provide replacement stones and cover repair services free of charge.
💬 Ready to Elevate Your Collection?
Still have questions or ready to customize your dream timepiece?
👉 [Chat with Our Master Artifex jewelry factory on WhatsApp]