Frequently Asked Questions About Custom Jewelry
Do you work with individual buyers or only jewelry stores?
We work with both jewelry retailers and individual buyers worldwide. Both receive factory-direct quotations based on their design and order requirements.
What is your minimum order quantity?
Custom jewelry production starts from one piece. Requirements for custom watch projects are assessed separately.
Which metals can you manufacture jewelry in?
We manufacture custom jewelry in various karat gold alloys, silver and platinum. Specify your preferred material when requesting a quotation.
How long does production take?
Simple jewelry typically takes around 5 working days to produce, while more complex designs generally take approximately 2 weeks. The estimated production timeline is confirmed for each order. Shipping time is separate.
How is the price calculated?
Gold jewelry quotations are based on the gold price on the quotation date and the complexity of the craftsmanship. The selected materials, diamonds and other specifications also affect the final quotation.
Can you provide diamonds with grading reports?
Diamonds accompanied by GIA or IGI grading reports are available. Availability and pricing depend on the requested diamond’s grade and specifications. Include your report preference when requesting a quotation.
What should I send for a quotation?
Send your design or reference images, preferred metal, dimensions or jewelry size, stone requirements and quantity. A target budget and required delivery date also help us assess your project.
Can I change the design after confirming an order?
Please contact us as soon as possible. Whether a change can be accommodated, and whether it affects the price or timeline, depends on the production stage and the requested change.
Do you also manufacture custom watches?
Yes. Send your watch design and specifications so that we can assess the project and discuss its quantity requirements, quotation and timeline.
What are the payment, shipping and after-sales terms?
Please request the applicable terms before confirming your order, including payment arrangements, shipping costs, and how repairs, returns or other after-sales requests will be handled.